Shipping policy

AURAE Shipping Policy

Last updated: July 2026

We work hard to get your AURAE order to you quickly, safely, and with care.

Order Processing Time

  • All orders are processed within 24–48 hours of placement
  • Orders placed on Sundays or public holidays are processed the next working day
  • You will receive an order confirmation email immediately after purchase

Delivery Timeframe

  • Standard delivery across India: 5–10 business days after dispatch
  • Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Pune): 5–7 days
  • Tier 2/3 cities and remote areas: 7–10 days
  • Note: Business days exclude Sundays and public holidays

Shipping Charges

  • Free shipping on all orders above ₹799
  • Orders below ₹799: A flat shipping fee will be calculated and displayed at checkout
  • No hidden charges — what you see at checkout is what you pay

Cash on Delivery (COD)

  • COD is available across most pin codes in India
  • A COD confirmation call/message may be sent before dispatch to verify your order
  • Please ensure someone is available to receive and pay at the time of delivery
  • Multiple failed delivery attempts may result in order cancellation

Order Tracking

  • A tracking number and link will be shared via email and WhatsApp once your order is dispatched
  • You can track your order 24/7 using the provided link
  • If you haven't received tracking details within 48 hours of placing your order, contact us

Delivery Issues If your order is:

  • Delayed beyond the estimated timeframe: Contact us and we'll investigate immediately
  • Marked as delivered but not received: Report within 48 hours — we'll raise a dispute with the courier
  • Returned to us undelivered: We'll contact you to rearrange delivery or issue a refund (shipping charges non-refundable)

Address Accuracy Please ensure your delivery address, pin code, and phone number are accurate at the time of ordering. AURAE is not responsible for delays or non-delivery due to incorrect address information provided by the customer.

PO Boxes We currently do not ship to PO Boxes or APO/FPO addresses.

Questions? Contact us at support@auraelife.com — we're happy to help.