Refund policy
AURAE Exchange & Order Policy
Last updated: July 2026
At AURAE, every product is carefully curated for quality and your satisfaction. We want you to love what you receive.
Our Policy — No Returns, Only Exchange
We do not offer returns or refunds. However, we offer a hassle-free exchange within 7 days of delivery date.
Exchange Eligible Cases
Exchange is only accepted in these cases:
- Wrong product received
- Damaged product received
- Defective product received
Exchange is NOT accepted for:
- Change of mind
- Product already used or opened
- Personal care and wellness items once opened (hygiene reasons)
- Items without original packaging
- Requests made after 7 days of delivery
Mandatory Requirement — Unboxing Video
⚠️ Exchange request ke liye unboxing video compulsory hai.
- Video mein sealed package clearly dikhna chahiye
- Video mein product ka damage clearly dikhna chahiye
- Bina unboxing video ke koi bhi exchange request accept nahi hogi
- Video WhatsApp pe bhejo: [tumhara WhatsApp number]
How to Request Exchange
- Delivery ke 24 ghante ke andar contact karo
- WhatsApp karo apna Order ID + unboxing video ke saath
- Humari team 24 hours mein respond karegi
- Exchange approved hone pe new product ship ho jaayega
- Koi return shipment nahi bhejni hogi
Order Cancellation
- Order place karne ke 12 ghante ke andar cancel kar sakte ho
- Email karo: support@auraelife.com — Order ID ke saath
- Ek baar ship ho jaane ke baad cancellation possible nahi
COD Orders
- COD orders confirm karne ke baad cancel karna restricted ho sakta hai
- Fake/undelivered COD orders future mein COD access band kar sakte hain
Contact Us
📱 WhatsApp: 9023963256
🕐 Response time: 24 hours (Monday–Saturday)
AURAE reserves the right to reject exchange requests that do not meet the above conditions.